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Return Policy

Easy Returns
If you are not 100% satisfied with your product, we offer a full refund (on most products, see below).
To qualify for a return please note the following:
Product must be clean, unused and in its original packaging.
Return shipping costs are the responsibility of the customer
Items must be returned within 30 days
You must have a return authorization number to qualify for a return:
Please call us at 1-8008599746 Monday - Friday 9am to 5pm EST to obtain a return authorization number and a return address. Returns may not be sent to our corporate address

Full Refund
We offer full refund on all:
Transport chairs
Standard manual wheelchairs
Light weight manual wheelchairs
Folding ultralightweight wheelchairs* (except for the 9000, etc)
Recliner wheelchairs
Heavy duty transport wheelchairs
Walkers
Rollators
Wheelchair accessories (bags, ramps & attachments)
10% Restocking Fee
There is a 10% restocking fee on all:
Electric Wheelchairs
Electric Scooters
Heavy duty wheelchairs
Volume sales
15% Restocking Fee
There is a 15% restocking fee on all:
Karman products
Sorry, No Returns
We cannot accept returns on all:
All Parts
Ultra lightweight ridged frame wheelchairs
Custom wheelchairs
Court wheelchairs
Sport wheelchairs
Built to order items
Wound care
Wheelchair scales
Wheelchair Cushions
Back Cushions
Incontinence Products
Nutritionals
Bath Safety products
Adaptive Strollers
Harmar Products
Open Box Specials
Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service.
Refused Deliveries/Packages
If packages are refused at the point of delivery, you will be responsible for the return shipping.
Shipping Delivery
The following shipping methods are available, Standard Ground (5–7 business days), Ship to Store (5-7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground or Ship to Store available. Currently, we do not ship to U.S. Territories, APO/FPO, Canada or other international addresses. Please note that orders could arrive in multiple packages.